We have all heard the joke “why did the chicken cross the road?”. Well a few days ago in the UK, the chicken didn’t even make it to the...

Writing, concept, and design by Brooke Allen, Phil Garber, Erika Maddox, Catherine Sim Illustrations and Video by Brooke Allen The...

By: Brooke Allen, Huiling He, Naa Larbi, Mike Magnacca, Dina Shah, and Fanqi Xue for Markus Giesler’s MBA course Customer Experience...

Let me first start by saying how incredibly happy I am to be doing my MBA at Schulich. The people I have met here, who I have the...

Class 01 of Customer Experience Design—it lived up to the hype! I could talk about what we learned—innovative companies that are market...