ORCHESTRATING A NEW SUBWAY EXPERIENCE
By: Brooke Allen, Huiling He, Naa Larbi, Mike Magnacca, Dina Shah, and Fanqi Xue for Markus Giesler’s MBA course Customer Experience...
CX17 LEADERS: BROOKE ALLEN
I was very honoured and excited to be featured as a CX17 Leader in the class of CX 2017. Read about what attracted me to enrol in the...
SHAPING THE SUBWAY EXPERIENCE
Class 06 CED: The class was divided into teams to research a topic of interest that related to customer experience design. My CED team...